Refund policy

REFUND POLICY

At Cravie Cookie, every order is prepared and packaged with care. Because our cookies are freshly baked food products, we generally do not accept returns or exchanges.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or with an issue that affects the quality of the product, please contact us as soon as possible after delivery.

Please email craviecookie@gmail.com with:

• Your order number
• A description of the issue
• Photos of the cookies and packaging, if applicable

We will review the situation and, when appropriate, may offer a replacement, store credit, or refund.

Order Changes & Cancellations

If you need to make a change to your order, please contact us as soon as possible. Once an order has entered production or has been shipped, we may not be able to make changes or cancel the order.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout. If an order is returned or cannot be delivered because an incorrect address was provided, please contact us to discuss available options.